Allow camera and microphone so video calls can start

If video calls never really get going—black screen, no preview, or an error right when the call should start—the browser is often blocking the camera and/or microphone.

Grant site permissions for kidscallhome.com, reload, and try the call again. See also troubleshooting-audio and troubleshooting-connection if sound or network is the issue.

Frequently asked questions

Why does the browser block camera and microphone?

Browsers block camera and microphone by default for privacy. Kids Call Home only uses them during an active call after you choose Allow.

I previously tapped Block — how do I fix it?

Open site settings for kidscallhome.com in your browser, set Camera and Microphone to Allow, reload the page, and start the call again.